09/27/23 – WSD Oven Update

WSD Oven Update

Wisconsin Shower Door prides itself on delivering quality custom fabricated glass and mirror products in a timely manner. Disruptions happen in any business, and we have recently experienced a significant one affecting our tempering oven. Our goal is to be transparent and manage expectations for our dealers and your customers.

We are thankful for the relationships we have within the glass industry to meet the majority of our tempering needs. WSD is committed to providing materials in a timely manner, but you will notice increased lead times for tempered goods until this matter is resolved.

While most of our tempering needs are being met, there are products that we cannot offer at this time. We regret that we are unable to satisfy any requests for products that contain 1/8” tempered glass. We are actively exploring alternate sources to be able to offer these products before our oven is repaired.

The tempering oven repairs and associated production changes remain a highly fluid situation. We are continually evaluating and adjusting to challenges to maintain the flow of orders, communicate realistic expectations, and minimize the impact on our dealers and your customers. Our target date to be tempering in-house is November 1.

We thank you for your ongoing business and are grateful for your understanding as we navigate this disruption.

Thank you,

Wisconsin Shower Door